01
Slow computers & software
Computer running slow, freezing or struggling with updates? Get help with troubleshooting and software setup.
Windows · Email · Microsoft 365Computer troubleshooting & software setupAT HOME IN THE NORTHERN RIVERS
Computer & tech help.
Right at home.
Slow computer, printer offline, Wi-Fi dropping out or emails not arriving? Get local help at home, explained patiently and one step at a time.
Good help. Clear prices.
Home visits from AU$149 including the first hour.
At your pace. In your space.Patient help, without the jargon.
MORE CONFIDENCE. MORE CONNECTION.
We come to you
Help in the comfort of home
Patient, plain-English help
Space to ask every question
Times that work for you
Evening & weekend appointments
Local people
Here in the Northern Rivers
EVERYDAY TECH, SORTED
Everyday tech problems.
Local help at home.
Your local computer technician for software setup, Wi-Fi, printers, phones and everyday home technology. Tell us what is getting in the way.
02
Printers that will not print
Printer offline or disconnected after a new modem? Get help with printer setup, software and connections.
Printer setup · Wireless printingPrinter setup & connection help03
WiFi & connected homes
Wi-Fi dropping out, weak in one room or a new router to connect? We help with your home network and devices.
Wi-Fi · Routers · Connected devicesHome Wi-Fi troubleshooting & router setup04
Email problems & setup
Emails not arriving, messages not sending or Outlook asking for a password? We help investigate and set up your mail app.
Outlook · Gmail · Telstra/BigPondEmail setup & troubleshooting05
New devices & fresh starts
Bought something new? We'll help set it up and move your photos, contacts and files across.
Device setup · Transfers · Ongoing helpNew device setup & file transfers06
Phones & tablets
Phone storage full, photos hard to find or a video call that will not connect? Get help with your everyday device.
iPhone · iPad · AndroidPhone & tablet help07
TV & streaming
Your favourite shows, without the remote-control puzzle. Help with smart TVs and streaming apps.
Smart TVs · Netflix · Stan · KayoSmart TV & streaming setup08
Feeling safer online
Learn to spot suspicious messages, manage passwords and set up antivirus with confidence.
Scam awareness · Passwords · NortonOnline safety & password helpNot sure whether it is the network or the printer? Explore home connection help.
Ask us about it
For the people you care about.FOR FAMILIES HELPING PARENTS
You can be family.
We'll be the tech help.
If you're the one Mum or Dad calls when the WiFi drops or a video call won't connect, you don't have to figure it all out alone.
We'll visit them at home, take things slowly and help make everyday technology feel familiar again.
- Arrange a visit on a loved one's behalf
- Join the conversation, even from a distance
- Get an update with your loved one's permission
NO COMPLICATED PROCESS
A good day starts
with a simple call.
From the first hello to the last question, you know what to expect.
- 01
Tell us what's happening
Give us a call. No technical explanation needed.
- 02
Know the plan & price
We'll confirm the cost and find a time that suits you.
- 03
We'll come to your home
A patient technician works through the problem with you.
- 04
Feel more confident
We'll explain what we did and go over your questions.
You can also request a callback below. A callback request doesn't confirm an appointment.
GOOD HELP. CLEAR PRICES.
Know the cost.
Feel at ease.
We agree on the price before we start. If you need more time, we talk it through with you first.
Talk through your jobStandard home visit
AU$149
Includes the call-out and the first hour.
- Help in your own home
- Time to explain and answer questions
A little more time?
AU$32.50 per 30 minutes
Only with your go-ahead.THE TECHTRUST APPROACH
Technology is personal.
So is our help.
Behind every device is a person who just wants it to work.
I'm Rafael Ananias, the founder of TechTrust, based in Ocean Shores. I help families and seniors across the Northern Rivers with everyday technology at home. I'll sit beside you, listen to what's frustrating you, and explain things in plain English.
Our aim is simple: to be the familiar local number you feel comfortable calling, this time and the next.
Respect for your home
Careful, friendly and considerate.
Room for every question
We'll go over it again if you need.
Confidence that grows
Help to understand, as well as fix.
YOUR LOCAL TECH HELP
Northern Rivers.
Right on your doorstep.
In-home computer support, software setup and Wi-Fi help across Ballina, Lennox Head, Byron Bay, Ocean Shores, Brunswick Heads and Mullumbimby.
Somewhere nearby? Call and ask.
Help with common tech problems
Start with a few practical checks, then get in touch if you would like help at home.
A FEW THINGS YOU MIGHT BE WONDERING
Good questions.
Simple answers.
If there's something you'd like to ask before booking, please call. We're happy to chat.
Can you help elderly parents at home?
Yes, this is what we do best. We come to your parents' home, take our time, and explain everything in a calm, patient way. Family members are welcome to stay or join over the phone.
Do you explain technology patiently?
That's how we like to work. We try not to rush, we avoid confusing jargon, and we're happy to go over things again if that helps.
Can families contact you on behalf of parents?
Yes. With your parent's agreement, you can arrange a visit on their behalf. We can involve you and share an update about the visit with their permission.
What types of devices do you help with?
Phones, tablets, laptops, desktop computers, smart TVs, WiFi routers, printers, smart speakers and doorbells. If you're not sure, give us a call and we'll let you know.
Do you offer evening or weekend appointments?
Yes. We know technology problems don't always happen in business hours, and we know families often help each other on weekends. Just ask when you call.
Do I need to bring devices anywhere?
No, we come to you. In most cases there's nothing to unplug, pack up or carry. If something does need to go to a repairer, we'll explain why first.
LET'S MAKE TECH FEEL SIMPLE
A friendly conversation
is a good place to start.
Tell us what's happening. We'll take it from there.